When soft serve doesn’t perform as expected, small adjustments can make a big difference. On this page, you’ll find practical troubleshooting guidance that helps you identify common issues, understand what causes them, and fix them quickly – so you can keep quality, consistency, and uptime on point.
How to set up your Soft Serve machine
Getting your soft serve machine set up correctly is the first step to consistent quality. In this video, you’ll learn the essential setup steps that help ensure smooth operation, optimal texture, and reliable results from the start.
Adjusting for flavour intensity
Flavour balance matters. In this video, you’ll learn how to adjust flavour intensity in your soft serve to achieve the right taste profile—without compromising texture or consistency.
Pouring in the mix
Correct handling starts here. This video shows how to pour in the soft serve mix properly to ensure smooth operation, consistent results, and optimal product performance.
Starting up production
Get your soft serve production off to the right start. This video guides you through the essential first steps to ensure smooth operation and consistent quality.
Explore the other collections
Discover more ways to master soft serve. Explore our other collections for practical tips, expert guidance, and inspiration to get the most out of your soft serve business.
Read more about Soft Serve Setup & Best Practices.
Read more about Growing Your Soft Serve Business.
Discover the Soft Serve products
Explore our range of ready-to-use soft serve mixes, designed for professional kitchens. Find inspiration and practical solutions to create delicious, consistent soft serve every time.
Arla Pro; made specifically with professional operators in mind. Arla Pro Slower Melt Soft Ice Mix is perfect for usage in a soft ice machine. Developed to melt slowly, with a delicious delicate natural vanilla flavour. The mix holds its shape for up...
This UHT plant-based soft serve ice mix is designed for professionals who need consistency, day in and day out. Vegan-friendly and tested to stay stable through pasteurisation, it delivers a rich, creamy texture and balanced vanilla flavour — ideal f...
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